Does BetterHelp Work With Aetna, Cigna, BCBS, or Kaiser?

BetterHelp is out of network for all major insurers, including:

• Aetna
• Cigna
• UnitedHealthcare
• Blue Cross Blue Shield
• Kaiser Permanente
• Tricare
• Humana

Being out of network doesn’t mean you can’t use your insurance at all—but it does mean the platform won’t file claims on your behalf.

PPO vs. HMO: This Matters

• PPO plans sometimes reimburse for out-of-network therapy
• HMO plans typically do not cover out-of-network services

Before signing up, ask your insurer:

1. Do you cover out-of-network psychotherapy (CPT code 90837 or 90834)?
2. Do you cover teletherapy specifically?
3. What percentage is reimbursed?
4. Do you require a diagnosis?
5. Do I need a superbill?

Can You Get Reimbursed for BetterHelp? (Sometimes Yes)

You may be able to get partial reimbursement depending on your plan.

How Out-of-Network Reimbursement Works

1. You pay BetterHelp out of pocket.
2. You request monthly invoices from BetterHelp.
3. You submit a superbill to your insurance provider.
4. Your insurer reimburses a portion (if eligible).