BetterHelp is one of the biggest online therapy platforms in the U.S. Since launching in 2013, it has expanded to all 50 states. Its goal has always been simple: make therapy easier to access, more affordable, and more convenient.
Because of that reach, many people who may never try in-person therapy end up using BetterHelp. For a lot of users, it works well. One review found that 86% of clients said they would use the service again, and many liked the mix of messaging, video, and audio sessions.
However, being popular does not mean it’s perfect. Some users say their experience felt uneven. Therapist quality can vary. Some people get great support, while others feel their sessions were rushed or disconnected. As one Reddit user said, their first therapist was “amazing,” but the next one “did not help at all.”
BetterHelp has also faced real criticism. In 2023, the Federal Trade Commission (FTC) said the company shared sensitive health data with advertisers after telling users their information would stay private. BetterHelp settled the case and paid $7.8 million. The company now says it has changed its privacy practices, but the incident still raises concerns for some people.
So, is BetterHelp a scam? No. It is a legitimate therapy provider with licensed professionals. But like any therapy—online or in person—your experience depends on:
- How well you match with the therapist
- How much you engage in the process
At its best, BetterHelp gives fast, flexible, and often more affordable access to mental health support. At its worst, it can feel inconsistent, and some may be uneasy about past privacy issues.
BetterHelp is real and helpful for many people, but it’s not a perfect solution. If you join, check your therapist’s credentials, set clear expectations, and switch therapists if the match doesn’t feel right.